Shipping & Returns
Refunds and Returns
We understand that despite all our greatest efforts, not all products bought online meet everyone's expectations. That is why we are happy to offer returns, color swaps and refunds.
We want you to be 100% happy with your product so if the color is not right, we offer a free color swap to all new customers.
Boost N Blend™ is committed to providing you with a high quality women-designed product that covers up thinning hair. If for any reason you are not happy with the product, please contact us via customercare@boostnblend.com and we will be happy to discuss a return or a free color swap. All refunds are for the cost of the product minus the shipping cost (whether or not customer paid for shipping). All returns and color swaps must be notified within 30 days of purchase.
Before contacting us for a return or a refund, please ensure you have followed the instructions we have provided on this website and on the bottle and box of the product.
If you are returning a shampoo, we just ask that you make the effort to wrap the product carefully so that it doesn't leak in transit. Putting a large piece of tape across the lid to prevent it from accidentally popping open in transit is helpful.
Refunds will be processed within 14 days from receipt of the returned product.
All returns must have proof of purchase. Please print out your email receipt from your order and include this paperwork in with your return clearly indicating your name, address and Boost N Blend order number and date of original order. Returns received without the correct paperwork will not be processed and refunds cannot be granted without the correct paperwork.
Damaged Or Incomplete Delivery
All products are thoroughly checked and are ascertained damage-free prior to dispatch. In the event customers receive damaged or incomplete items please notify us immediately via customercare@boostnblend.com and we will endeavor to rectify the problem immediately.
For all inquiries regarding any aspect of your shopping with Boost N Blend™, please contact customercare@boostnblend.com
Shipping
Standard Delivery
Orders placed by 11 am Monday to Friday (excluding public holidays) will be dispatched on the same day. Orders placed Saturdays, Sundays and holidays will be shipped the following business day.
Shipping Costs:
Standard Shipping (2-5 Business Days) - $5.00
Express Shipping (1-3 Business Days) - $8.00
Free Shipping:
If you spend more than $50, standard shipping is FREE to customers in the USA.
Incorrect delivery address:
Please note we do not take any responsibility for delivery delays or delivery issues resulting from a customer entering an incorrect delivery address (please note that PayPal will automatically insert any previous address you had registered with PayPal if you have not fixed this in your PayPal account). Any and all issues resulting from a customer entering an incorrect delivery address will be rectified at the customer's expense.
